Shipping

The short version

We prepare your order within 1 business day and it arrives 2 to 3 business days later. Over $60, shipping is on us. You get a tracking link by email the moment it leaves.

Where we ship

We currently ship tothe contiguous United States. If your country is not on that list yet, join the mailing list — we announce new destinations there first.

Times and costs

• Preparation: within 1 business day of your order.
• Delivery: 2 to 3 business days after that, for standard destinations.
• Free shipping on orders over $60. Below that, a flat $6.95 within the contiguous US — you see it at checkout before you pay.

Business days are Monday to Friday. An order placed on Friday evening is prepared on Monday. Public holidays and peak periods can add a day, and we would rather say so here than surprise you.

Membership boxes

The Burrow works on a single monthly cut-off, not on your individual join date. Members are charged at the start of the month and the boxes go out together in the first week. That is deliberate: it means everyone receives that month's card at roughly the same time.

If you join mid-month, your first box goes out with the next cut-off, and we tell you the date when you subscribe.

Tracking

As soon as the parcel is collected you receive an email with the carrier and the tracking number. The same information is in your account, under MY BURROW. Tracking can take a few hours to start updating after you receive it; that is the carrier's system, not a lost parcel.

If the address is wrong

We ship to the address you enter, exactly as you enter it. If you spot a mistake, write tohello@snackrabbit.co immediately — if the parcel has not left, we fix it for free. Once it has been collected we cannot change it, and a reshipment to a corrected address is charged again.

Parcels that come back to us

If a parcel is returned because nobody collected it or the address was incomplete, we contact you. You can have it sent again, paying the new shipping, or take a refund of the products minus the original shipping cost.

Lost or damaged in transit

If tracking stops moving for more than 7 business days, or the box arrives damaged, tell us. We open the claim with the carrier — that is our job, not yours — and we send a replacement or refund you. You do not wait for the carrier to decide before we resolve it.

Customs and duties

For international destinations, any import duties or taxes charged by your country are set by your customs authority and paid by you on delivery. We cannot calculate them in advance or mark a parcel as a gift to avoid them.

Heat, cold and drinks

Rabbit Fuel travels well, but cans do not enjoy being left in a freezing porch for two days. If you are ordering to a place with extreme weather, consider having it delivered somewhere it can be collected the same day.